Contact us
Telephone us
All our call centres are based in the UK. In order to deal with your call efficiently please have all your details to hand
The Co-operative Bank - personal
| Type of query | Telephone | Availability |
|---|---|---|
Personal account enquiries |
08457 212 212 |
24 hours a day |
Overseas personal account enquiries |
+44 1695 53760 |
24 hours a day |
Credit card enquiries |
0845 600 6000 |
24 hours a day |
Lost or stolen cards |
0845 600 6000 |
24 hours a day |
Internet banking registration |
0800 590 483 |
24 hours a day |
Internet banking technical helpdesk |
try online help or call 0870 600 0328 |
9am - 7pm, Mon - Fri 9am - 8pm, Sat - Sun |
Using your debit card abroad |
from abroad +44 8457 212 212 |
24 hours a day |
Using your credit card abroad |
from abroad +44 845 600 6000 |
24 hours a day |
Minicom/ Textphone |
08457 125 819 |
24 hours a day |
The Co-operative Insurance
| Type of query | Telephone | Availability |
|---|---|---|
Insurance enquiries |
08457 46 46 46 |
8am - 8pm, Mon - Fri 8am - 5pm on Saturday |
Make an appointment with a financial adviser* |
Fill in our online form or call 08457 46 46 46 |
8am - 8pm, Mon - Fri 8am - 5pm on Saturday |
Get a car or home insurance quote |
Get a quote online or call 08457 46 46 46 |
8am - 8pm, Mon - Fri 8am - 5pm on Saturday |
Claims (car & home insurance) |
0845 999 8888 |
8am -8pm, Mon - Fri 8am - 5pm on Saturday |
Claims (life& health insurance) |
08457 46 46 46 |
8am - 8pm, Mon - Fri 8am - 5pm on Saturday |
Claims (income protection) |
01306 887 733 |
8am - 5:30pm, Mon - Fri |
Breakdown helpline |
0800 092 9069 |
24 hours a day |
HomeRescue Plus helpline |
0845 758 1753 |
8am - 8pm, Mon - Fri 8am - 5pm on Saturday |
Car insurance legal helpline |
0845 300 3366 |
24 hours a day |
Home insurance legal helpline |
0845 300 2246 |
24 hours a day |
The Co-operative Investments
| Type of query | Telephone | Availability |
|---|---|---|
Investment enquires |
08457 46 46 46 |
8am - 8pm, Mon - Fri 8am - 5pm on Saturday |
New account opening |
08457 46 46 46 |
8am - 8pm, Mon - Fri 8am - 5pm on Saturday |
Make an appointment with a financial adviser
|
08457 46 46 46 |
8am - 8pm, Mon - Fri 8am - 5pm on Saturday |
The Co-operative Bank - business
| Type of query | Telephone | Availability |
|---|---|---|
Business account enquiries |
08457 213 213 |
8am - 8pm, Mon - Fri 9am - 12pm on Saturdays |
Business new account opening |
0800 764 764 |
8:30am - 6pm, Mon - Thur 8:30am - 5pm on Fridays |
Business credit card enquiries |
0845 600 6000 |
24 hours a day |
Business lost or stolen cards |
0845 600 6000 |
24 hours a day |
Business internet banking helpline |
0870 241 8532 |
8am - 6pm, Mon - Fri |
Financial Director |
08457 616 616 |
8am - 6pm, Mon - Fri |
International banking services |
08457 558 888 |
8am - 4pm, Mon - Fri |
Write to us
The Co-operative Bank - personal
Customer Services
PO Box 200
Delf House
Southway
Skelmersdale
WN8 6GH
The Co-operative Insurance
Customer Services
Miller Street
Manchester
M60 0AL
The Co-operative Investments
Customer Services
Miller Street
Manchester
M60 0AL
The Co-operative Bank - business
Business Customer Services
PO Box 250
Skelmersdale
WN8 6WT
Email us
We are happy to receive your feedback and general comments by e-mail and will endeavour to reply to them within 24 hours but we will not respond to any customer or account specific enquiries.
Security is paramount and the Bank wishes to protect its customers from potential security threats, so please do not include personal or account information or attachments in any incoming message.
To send us feedback or general comments please fill in our online feedback form.
If you experiencing problems accessing the Internet Banking service please refer to our help section . If you have referred to our Help section and are still experiencing problems, please send an e-mail to ibis@Co-operativebank.co.uk. Please do not e-mail your account details or any personal information.
* Any advice from a Co-operative Financial Adviser will relate only to a range of the products and services availble from the members of the CFS Marketing Group, and a limited number of other companies.
Calls may be monitored or recorded for security and training purposes.
Calls to 0845 numbers will cost no more than 4p per minute for BT customers. Call charges from other companies may vary and you may want to check this with your service provider.
Calls to 0870 numbers will cost no more than 8p per minute for BT customers. Call charges from other companies may vary and you may want to check this with your service provider.
Calls to 0800 numbers are free from a UK landline, mobile costs may vary. You may wish to check this with your mobile provider.
