Question 1

How does Switch4Good work?

Accepted Answer

Switch4Good acts as a simple platform connecting you with better deals for your energy and broadband. When you switch providers through us, a commission is generated. At least 50% of that commission flows directly to your chosen school or charity.

Question 2

Does it cost anything?

Accepted Answer

Using our platform to find deals is free for you. The commission funds come directly from the energy and broadband providers, not from your pocket. We only receive commission when you successfully make a switch.

Question 3

How much does my cause raise?

Accepted Answer

For every successful switch you complete, a commission is generated. We ensure that at least 50% of this eligible commission amount flows to your chosen cause. The final amount is paid out after all providers reconcile.

Question 4

When do causes get paid?

Accepted Answer

Payouts are made quarterly and are processed in arrears. We must reconcile all provider data to confirm there are no dropouts or disputes before releasing funds. This ensures the accuracy of the total raised.

Question 5

What's clawback?

Accepted Answer

Clawback refers to the process of recovering funds if a switch is cancelled or reversed. If a customer drops out shortly after switching, the commission may be recalled by the provider. This mechanism protects the integrity of the commission funds.

Question 6

Which services can I switch?

Accepted Answer

We primarily help you switch your energy and broadband services. Our platform is designed to help you find better rates and connections for these essential household utilities.

Question 7

Can I support more than one cause?

Accepted Answer

You can support multiple causes, but typically, you link your support to a primary, specific organisation. We encourage you to choose causes that align with your passion to maximise your impact.

Question 8

Can I support a school that hasn't joined?

Accepted Answer

Our platform works best with established educational bodies and charities that are registered with us. We advise supporting institutions that have already joined the Switch4Good register for the best chance of funds flowing.

Question 9

How do I register my cause?

Accepted Answer

You must register your school or charity directly through our dedicated registration process. We require formal verification of your status before you can be listed on the platform to receive funds. Please follow the instructions on the sign-up page.

Question 10

What if my charity isn't on the register?

Accepted Answer

If your charity is not currently on the register, we recommend contacting us directly to see if you can begin the application process. We need to verify your details and ensure you meet our funding criteria before supporting you.

Question 11

Is Switch4Good FCA-regulated?

Accepted Answer

Switch4Good Limited is registered in England and Wales. For insurance, Switch4Good is an Introducer Appointed Representative of Innovative Risk Labs Ltd, FRN 1050820. Innovative Risk Labs Ltd's own FRN is 609155. We introduce you to regulated providers; we do not give regulated advice.

Question 12

How is my data used?

Accepted Answer

Your personal data is protected under UK GDPR. We collect data solely for the purpose of facilitating your energy and broadband switch. We obtain separate consent for service provision and marketing activities.

Question 13

Can I be anonymous to the cause?

Accepted Answer

We understand privacy is important. You have the option to provide pseudonymous details, allowing us to process your switch while keeping your name private from the cause. This choice is made when consenting to the service.

Question 14

What happens if I cancel my switch?

Accepted Answer

If you cancel the switch before the provider has completed the transition, no commission will be generated, and consequently, no funds will be directed to your chosen cause. We need a full transition to ensure payment.

Question 15

Can I change my chosen cause?

Accepted Answer

Yes, you can change your chosen cause at any time via your online account dashboard. Simply update your preferences, and all future commissions generated will flow to the new charity or school.

Question 16

How does category routing work?

Accepted Answer

Category routing helps ensure the correct commission funds are designated to the proper cause. This mechanism helps manage the funds by directing them based on the service type provided, adhering to FCA regulations.

Question 17

How does insurance commission work?

Accepted Answer

Insurance commissions are handled separately because they cannot directly carry a cause ID due to FCA constraints. Instead, these funds flow through the Switch4Good Community Fund to maintain regulatory compliance.

Question 18

Who runs Switch4Good?

Accepted Answer

Switch4Good is operated by Switch4Good Limited, a company registered in England and Wales. We are dedicated to making household switching simpler while maximising community giving.

Question 19

How do I contact support?

Accepted Answer

You can contact our dedicated support team through the 'Contact Us' section of the website. We are available via email and phone to answer your questions about switching and donations. Please have your account details ready.

Question 20

How do I close my account?

Accepted Answer

To close your account, you must contact our support team via the secure messaging system. We will walk you through the process and confirm that all active services and associated data are correctly terminated.

Switch4Good help and FAQs