Guides & resources
Plain-English guides to your household services
Independent guides on energy, broadband, insurance, money and your consumer rights. Written clearly, reviewed regularly, with no hidden agenda.
Explained in pictures
About 90 seconds each. Every one has the full guide underneath if you want more.
Read in depth
Written guides for when you need the detail: your rights, what to do when something goes wrong, and money basics.
The explainer pages also appear on this list, because each one has the full guide underneath. Each page carries one format tag: explainer, guide, or both.
Browse by area
See all guides →Energy
- Home Energy Grants & Support Explained
- District Heating Explained
- How Energy Markets Actually Work
- Priority Services Register Explained
Broadband
All Broadband guides →Business insurance
- Environmental Liability Insurance Explained
- Trade Credit Insurance Explained
- Contract Works Insurance Explained
- FCA Complaint Routes Explained
Personal insurance
All Personal insurance guides →Money & finance
All Money & finance guides →Popular questions
- How do I switch energy supplier?Energy
- What is a standing charge?Energy
- How do I check my broadband speed?Broadband
- Can I leave my broadband contract early?Broadband
- What does my energy bill actually mean?Money
- How do I get help if I can't pay a bill?Money
- How do I complain about a provider?Consumer rights
- What is a cooling-off period?Consumer rights
Why these guides exist
No provider pays to be mentioned in a guide, and guides never link to a featured partner’s offer. The guides are independent, written in plain English, and reviewed as the energy and broadband markets change — so you can make a confident decision and switch on your terms.
Reading a guide? Your switch can fund a cause.
When you switch through Switch4Good, at least 50% of eligible commission goes to a school, charity or community group you choose. Same bill, no extra cost. What counts as eligible commission.
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