The short version
General information, not advice
- A site owner who resells gas or electricity can’t charge more than they paid, including connection charges.
- An admin fee for reading meters and billing is allowed only if it’s in your written agreement.
- LPG isn’t covered: its price isn’t regulated.
- If you pay the site owner for energy, you may qualify for the Park Homes Warm Home Discount.
Rules from GOV.UK (park homes: charges) and Ofgem (advice for park home residents).
How supply usually works on a park
On most parks there’s one supply contract, held by the site owner, with a single meter where the power comes in. The owner then reads a meter at each home and bills residents for what they used. Because the contract is in the owner’s name, residents usually can’t switch supplier themselves, though a home with its own supply and its own supplier’s meter can. Gas is more often LPG, from a bulk tank or bottles, than mains gas.
What the owner can charge
For gas and electricity, the owner can’t charge you more than they paid, including any connection charges. They can make a separate charge for reading meters and billing, but on a park home that fee has to be set out in your written agreement. LPG is different: its price isn’t regulated, so the only limits are what’s in your agreement. Water works on the same idea as electricity: the water company’s charge plus a reasonable administration fee.
If you think you're overcharged
Ask the site owner for a copy of the supplier’s bill and compare their unit rate and standing charge with yours. If the figures don’t match and the owner won’t explain, Citizens Advice can help you take it further. If you pay the owner for your energy, check whether you qualify for the Park Homes Warm Home Discount, which exists because residents without their own supplier miss the ordinary one.
Who to contact
| For | Contact |
|---|---|
| Your bill, your meter reading, what the owner paid | The site owner, in writing. Ask for the supplier’s bill for the same period. |
| Help checking the charges or taking it further | Citizens Advice consumer helpline 0808 223 1133 (England and Wales); Advice Direct Scotland 0808 196 8660. |
| A dispute with the site owner you can’t settle, including pitch fees | A tribunal: in England, the First-tier Tribunal (Property Chamber). GOV.UK: settling disputes. |
| A power cut on the park | 105 free; the site owner’s supply is still on the local network |
| You have your own supply and meter | Your supplier. See Contact your energy supplier. |
Sources, checked 26 September 2026: GOV.UK: park homes, charges · Ofgem: advice for park home residents · 105: power cuts. Switch4Good Limited is a commercial business and not a charity. General information, not advice.
Common questions
Does the price cap apply to me?
Not directly. The cap covers households on a supplier's standard tariff. If your site owner buys energy on a business contract, the cap doesn't apply to that contract, but the rule that they can't charge you more than they paid still does.
Can I ask to see what the owner paid?
Yes. You can't check the rule without it, so ask for the supplier's bill covering the same months as yours.
Can I get energy grants?
Some, depending on the scheme. Most are written for homes with their own supplier, which is why the park homes version of the Warm Home Discount exists.
Your own supply?
If your home has its own meter and supplier, you can switch like anyone else. Compare energy through Switch4Good: the price is the same as going direct, and at least 50% of eligible commission goes to the cause you choose.