Contracts, speeds, price rises, switching and your rights around broadband and phone services.
What do you need to work out?
Pick the closest match. Each path leads to a curated cluster of guides.
I'm looking to switch
When and how to move provider without losing service.
4 guides →My bill keeps going up
Mid-contract rises, the price cap, what you can do.
6 guides →My broadband isn't fast enough
Speeds, full-fibre, what you're entitled to.
4 guides →I want to leave my provider
Exit fees, notice periods, your rights.
2 guides →Editor’s picks
See all 16 guides →Key Guide
4 guidesCore Guide
4 guidesDeep Dive
4 guidesSupport & Rights
2 guidesThe full library
Showing 6 of 16 guidesMesh WiFi Systems Explained
• Multiple nodes improve coverage • Better than single router extenders • Ideal for large homes • Requires good base broadband • Can improve reliability
Core GuideData-Only SIMs Explained
• No calls or texts included • Used in tablets, routers, dongles • Available on monthly or long-term contracts • 4G and 5G options • Check fair usage policies
Core GuideeSIM Explained
• eSIM is embedded SIM technology • No physical SIM required • Allows multiple network profiles • Ideal for travel and switching • Not all devices support eSIM
Core GuidePhone Financing & Upgrade Contracts Explained
• Handset cost often financed over 24–36 months • Total cost higher than buying outright in some cases • Early exit can trigger remaining handset payments • SIM-only often cheaper long term • Upgrade schemes vary by provider
Core GuideInternational Calling Charges Explained
• International calls are charged separately from roaming • Landline and mobile rates differ significantly • Calls outside Europe can be expensive • Add-on bundles may reduce cost • VoIP and internet calling alternatives may be cheaper
Core GuideRoaming Charges Explained
• Roaming charges apply when using your phone abroad • EU free roaming is no longer guaranteed • Data usage can be expensive outside allowances • Fair use limits often apply • Always check your provider before travel