Broadband
Broadband & telecoms guides
Contracts, speeds, price rises, switching and your rights around broadband and phone services.
What do you need to work out?
Pick the closest match. Each path leads to a curated cluster of guides.
I'm looking to switch
When and how to move provider without losing service.
4 guides →My bill keeps going up
Mid-contract rises, the price cap, what you can do.
6 guides →My broadband isn't fast enough
Speeds, full-fibre, what you're entitled to.
4 guides →I want to leave my provider
Exit fees, notice periods, your rights.
2 guides →Editor’s picks
See all 19 guides →Core Guide
6 guidesDeep Dive
4 guidesSupport & Rights
2 guidesThe full library
Showing 2 guides of 19Support & Rights
Social Tariffs Explained
- Social tariffs are discounted broadband or mobile plans for people on qualifying benefits
- Prices are significantly lower than standard contracts
- Most social tariffs have no mid-contract price rises
- Speeds are typically sufficient for everyday use
- You can switch to or from a social tariff without penalty
Troubleshooting Common Broadband Problems
- Restarting equipment fixes many issues
- WiFi problems are often signal-related, not line-related
- Use wired tests to check true line speed
- Check service status before contacting provider
- Providers must meet minimum speed guarantees in many cases