Contracts, speeds, price rises, switching and your rights around broadband and phone services.
What do you need to work out?
Pick the closest match. Each path leads to a curated cluster of guides.
I'm looking to switch
When and how to move provider without losing service.
4 guides →My bill keeps going up
Mid-contract rises, the price cap, what you can do.
6 guides →My broadband isn't fast enough
Speeds, full-fibre, what you're entitled to.
4 guides →I want to leave my provider
Exit fees, notice periods, your rights.
2 guides →Editor’s picks
See all 16 guides →Key Guide
4 guidesCore Guide
4 guidesDeep Dive
4 guidesSupport & Rights
2 guidesThe full library
Showing 2 of 16 guidesSocial Tariffs Explained
• Social tariffs are discounted broadband or mobile plans for people on qualifying benefits • Prices are significantly lower than standard contracts • Most social tariffs have no mid-contract price rises • Speeds are typically sufficient for everyday use • You can switch to or from a social tariff without penalty
Support & RightsTroubleshooting Common Broadband Problems
• Restarting equipment fixes many issues • WiFi problems are often signal-related, not line-related • Use wired tests to check true line speed • Check service status before contacting provider • Providers must meet minimum speed guarantees in many cases