Contracts, speeds, price rises, switching and your rights around broadband and phone services.
What do you need to work out?
Pick the closest match. Each path leads to a curated cluster of guides.
I'm looking to switch
When and how to move provider without losing service.
4 guides →My bill keeps going up
Mid-contract rises, the price cap, what you can do.
6 guides →My broadband isn't fast enough
Speeds, full-fibre, what you're entitled to.
4 guides →I want to leave my provider
Exit fees, notice periods, your rights.
2 guides →Editor’s picks
See all 16 guides →Key Guide
4 guidesCore Guide
4 guidesDeep Dive
4 guidesSupport & Rights
2 guidesThe full library
Showing 4 of 16 guidesBroadband Speed Guarantees Explained
• Advertised speeds are averages • Minimum guaranteed speeds must be disclosed • You can exit contracts if speeds consistently fall below minimum • WiFi speed differs from line speed
Deep DiveVoIP & Landline Switch-Off Explained
• The old copper landline network is being retired • All landlines will move to digital VoIP • Phones will connect via your broadband router • Power cuts may disrupt service without backup • Vulnerable users must be offered additional support
Deep DiveUK Digital Switchover Timeline
• PSTN retiring by 2025 • Copper lines replaced by digital networks • Broadband required for landlines • Fibre rollout expanding nationwide • Vulnerable customer support available
Deep DiveSatellite Internet Explained
• Delivered via satellite dish • Available in remote areas • Higher latency than fibre • Often more expensive • Installation required