Broadband
Broadband & telecoms guides
Contracts, speeds, price rises, switching and your rights around broadband and phone services.
What do you need to work out?
Pick the closest match. Each path leads to a curated cluster of guides.
I'm looking to switch
When and how to move provider without losing service.
4 guides →My bill keeps going up
Mid-contract rises, the price cap, what you can do.
6 guides →My broadband isn't fast enough
Speeds, full-fibre, what you're entitled to.
4 guides →I want to leave my provider
Exit fees, notice periods, your rights.
2 guides →Editor’s picks
See all 19 guides →Core Guide
6 guidesDeep Dive
4 guidesSupport & Rights
2 guidesThe full library
Showing 4 guides of 19Deep Dive
Broadband speed guarantees
- Providers that have signed Ofcom's code must give you a minimum guaranteed speed for your line before you buy, plus an estimate of the speed at busy times.
- If your speed falls below the minimum, they have 30 days to fix it.
- If they can't, you can leave without an exit fee, including a phone line or TV bundled with the broadband.
- The guarantee covers the line into your home, not your Wi-Fi, so test with a cable before you complain.
- Signed up: BT, EE, NOW Broadband, Plusnet, Sky, TalkTalk, Utility Warehouse, Virgin Media and Zen Internet.
VoIP & Landline Switch-Off Explained
- The old copper landline network is being retired
- All landlines will move to digital VoIP
- Phones will connect via your broadband router
- Power cuts may disrupt service without backup
- Vulnerable users must be offered additional support
UK Digital Switchover Timeline
- PSTN retiring by 2025
- Copper lines replaced by digital networks
- Broadband required for landlines
- Fibre rollout expanding nationwide
- Vulnerable customer support available
Satellite Internet Explained
- Delivered via satellite dish
- Available in remote areas
- Higher latency than fibre
- Often more expensive
- Installation required