Broadband
Broadband & telecoms guides
Contracts, speeds, price rises, switching and your rights around broadband and phone services.
What do you need to work out?
Pick the closest match. Each path leads to a curated cluster of guides.
I'm looking to switch
When and how to move provider without losing service.
4 guides →My bill keeps going up
Mid-contract rises, the price cap, what you can do.
6 guides →My broadband isn't fast enough
Speeds, full-fibre, what you're entitled to.
4 guides →I want to leave my provider
Exit fees, notice periods, your rights.
2 guides →Editor’s picks
See all 19 guides →Core Guide
6 guidesDeep Dive
4 guidesSupport & Rights
2 guidesThe full library
Showing 4 guides of 19Key Guide
Choosing the Right Broadband Package
- ADSL, FTTC, FTTP options
- Speed tiers from 10 Mbps to 1 Gbps
- Contract lengths vary
- Check minimum guaranteed speeds
- Compare total cost including rises
Understanding Broadband Speeds
- Speed is measured in Mbps (megabits per second)
- Download and upload speeds differ
- Latency affects gaming and video calls
- More speed does not always mean better WiFi
- Households often overestimate speed needed
Fibre Broadband Explained
- FTTC uses fibre to the cabinet, then copper to your home
- FTTP (full fibre) uses fibre all the way to your property
- Full fibre is faster and more reliable than copper-based broadband
- Advertised speeds differ from minimum guaranteed speeds
- Installation requirements vary depending on property type
Business Broadband Explained
- Business broadband offers stronger reliability commitments
- SLAs may guarantee faster fault repair
- Upload speeds and static IPs often included
- Contracts may be longer
- Prices are typically higher than residential